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ICE Building Services PTY LTD warrants to the original purchaser (the Purchaser) of the following commercial products supplied by ICE Building Services PTY LTD (‘the Goods’) that the Goods will be free from defects and/or faults in materials and/or workmanship for the following periods from the date of invoice (‘the Warranty Period’):

For Refrigeration systems - Twelve (12) months from date of purchase for parts only.

Please choose carefully as we do not take returns.


Subject to the following conditions of this Warranty, if a defect and/or fault in parts and/or workmanship is found during the Warranty Period, ICE Building Services PTY LTD will replace or repair the Goods without charge.


1. The original invoice details, MUST be provided to ICE Building Services PTY LTDat the time that any claim is made pursuant to the terms of the Warranty this invoice required must state PAID in full to be effective.

2. Any claim made pursuant to the terms of the Warranty must be made within a reasonable time of the discovery of any potential fault or defect.

3. Acceptance of a claim under this Warranty is subject to an assessment of the Goods by ICE Building Services PTY LTD , to determine the cause of the fault or defect prior to ICE Building Services PTY LTDauthorisation for repairs to be carried out.

4. ICE Building Services PTY LTD will not be responsible for any costs involved in gaining access to Goods for the purposes of repairs, checks or modifications. Any expense associated with obtaining reasonable access to the Goods including, for example, any modification of cabinetry, relocation of furniture, modifications to building structure(s) such as the removal of doors and glass panels etc., is the responsibility of the Purchaser.

5. Any modifications and or changes made to our refrigeration motors and or equipment installed will immediately void the warranty.

6. ICE Building Services PTY LTD is not liable for, and will not authorise repairs pursuant to a claim under this Warranty for:

Breakage of glass or plastic components of the Goods;

Replacement of lights, fluorescent tubes, gaskets or components which have been damaged by exposure to spillage;

Damage or failure of the Goods as a consequence of not removing packaging and transport materials before use;

Parts subject to wear and tear including but not limited to filters, oil, fuses, lamps, batteries, handles, locks, hinges;

Goods which have not been installed in accordance with ICE Building Services PTY LTD

Extraordinary and unforeseeable events (voltage surges, irregular electric power supply, natural events and disaster, riots etc.);

Repairs or replacement of Goods not bearing original serial numbers or compliance plates;

Damage caused to Goods due to improper use of cleaning agents, detergents, bleaches or other chemical additives or agents of a corrosive nature;

Any damage arising from any modification of the Goods that has taken place without prior authorisation from ICE Building Services PTY LTD

Any use of the Goods for any reason other than its originally specified purpose;

Goods which are moved or repositioned whilst loaded with any stored products. Such products must be removed prior to movement. (All units are stationary units and not designed for movement.

 Installation of Goods in places other than the original place (disassembly and reassembly in another place);

Carelessness, negligence or use other than that for which the Goods are designed;

Modifications or tampering with the product.

Goods not performing correctly as a result of Goods being used in an environment whereby the ambient temperature and relative humidity are outside the operating parameters specified for those particular goods;

Unauthorised modifications to or tampering with the Goods;

Compressor failure due to:

»»Insufficient regular maintenance (of the type specified by the relevant manufacturer) of components

including but not limited to condensers, filters etc.;

»»Insufficient and/or irregular cleaning of the condenser (fortnightly & more frequently if required):

»»Failure to provide adequate ventilation for goods as specified by the manufacturer;

»»Fair wear and tear of the Goods; or

»»Operation of the Goods in environments outside the ambient temperature and/or relative humidity range specified for the Goods.

7.  Repairs to the Goods must not have been attempted by any person other than an authorised service agent. (Licenced refrigeration technician) Repairs attempted by a non-authorised agent will void the warranty.

8. Repair or supply of a substitute will not extend or renew the warranty period.

9. ICE Building Services PTY LTD repair warranty is restricted to normal business hours on Monday to Friday and excluding public holidays and weekends.

10. ICE Building Services PTY LTD is not liable for the costs of the authorised service agents other than standard labour costs during normal working hours.

11. ICE Building Services PTY LTD shall not be liable for any indirect or consequential loss, loss of profit or any other economic loss including without limitation product losses.

12. The requirement for repair or replacement of the Goods must not be due to misuse, neglect, accident, improper, unauthorised modification or other abuse which in the reasonable opinion of ICE Building Services PTY LTD was occasioned by the Purchaser or any agent or employee of the Purchaser.

13. ICE Building Services PTY LTD will not be responsible or liable for damage or loss caused during transport and/or testing of the Goods and will not be liable for the cost of transport or testing of the Goods.

14. ICE Building Services PTY LTD does not warrant the Goods where the Goods were installed and/or used in conjunction with goods of a supplier other than ICE Building Services PTY LTD(‘the other goods’) in such a way as to exceed the capacity and/or performance capabilities of the Goods or the other goods and denies all liability for any damage whatsoever suffered by any person arising from such use.

15. Ice is not liable for, and will not authorise repairs pursuant to a claim under this warranty for goods which are used in a mobile application. (all goods are designed to be operated indoors in a permanent location. Movement of goods after installation should be restricted to only maintenance purposes).

16. Where ICE Building Services PTY LTD elects to replace rather than repair the Goods and no identical replacement is available for the Goods being replaced, ICE Building Services PTY LTD may replace the Goods with Goods of a similar standard and design then available from its range.

17. ICE Building Services PTY LTD reserves the right to invoice a customer directly for a service call, plus parts and labour, for a service that was deemed by the licensed refrigeration technician not to be connected to a warranty issue. The invoice is required to be paid within 7 days of the invoice date

18. Please contact ICE Building Services PTY LTD as soon as possible after discovery of a potential defect and/or fault with the Goods to arrange for it to be tested and/or serviced.

19. All warranty enquiries and/or claims should be directed to ICE Building Services PTY LTD Head Office via its postal address –

      P0 Box 451 Cranebrook NSW 2749 or by telephoning 1300 959 022

I’ve never built anything before but our project Turned out great!


I shopped around for quotes and found Ice Building Services to be reasonable, quick and a pleasure to do business with. Highly recommend the company.


I have found Ice Building Services to be most professional. Great service and quite affordable.


The phrase 'outstanding service' is not one I use often but I have to hand it to these guys, the assistance given and helpful attitude is outstanding.


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Coolroom/Freezer Grade Rubber mats

Standard or Custom made to size


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4 Dean Pl Penrith NSW 2750


Ice Hotline:  02 9048 9184